Returns & Refunds
We want you to be delighted with your purchase but if you are not you can return any item within 14 days of receipt as long as it is unused and in its original packaging.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will charge for sending any exchange items by post.
You have a right to cancel your order within seven working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing within seven working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund including any delivery charge.
HOW DO I RETURN SOMETHING?
You can return an item as long as you have your receipt or delivery note. If you don't, you can contact us for return instructions.
Please send your return by post.
Make sure your items are securely wrapped and send your return to:
Bodhitree Group Ltd
Unit 26 Parker Centre
Before returning any undamaged or non-faulty items to us, we do ask that it they are in the same condition as when you first bought them, ensuring they are in their original packaging. Please ensure you have taken reasonable care to make certain that items are returned safely and not damaged in transit. Please include original packaging where possible.
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service.
WHAT IF THE ITEM IS FAULTY?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 14 days of purchase, please contact us.
We can then let you know whether to return it or not and make sure other items are not affected. Should you need to return the item we will refund any standard second class postage on a faulty item. We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
If a fault develops outside of the 14 day return period, contact us on 01332384779 (Monday - Friday 9am to 5pm) or by email on firstname.lastname@example.org before you return the item so we can discuss the fault with you and agree the best way forward.
We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.
HOW DO I ARRANGE AN EXCHANGE?
If the product you require is still available we will exchange it for you (postage charge is charged at £1.95 for standard second class delivery). If the new item you require costs less than the one you have returned we will refund you the difference. If it costs less than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.
CAN I RETURN AN ITEM I RECEIVED AS A GIFT?
An item that was received as a gift can be returned for an exchange. An email will be sent to the person who made the original purchase when the exchange is completed. Refunds can only be made to the original credit or debit card on which the gift was purchased.
HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN?
Once your parcel has been received by our team it can take up to 10 working days to fulfill your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.
When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take five to ten days after we have processed a refund payment for it to appear on your credit card statement.
If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us on 01332384779 (Monday - Friday 9am to 5pm) so we can investigate.